- How do I contact BoardStop.com?
- Is my credit card secure?
- What are the shipping options?
- How long will it take my package to arrive?
- How do I return my purchase?
- Do you accept phone orders?
- What forms of payment do you accept?
- Who runs BoardStop.com?
- Where is BoardStop.com?
- Why should I buy from BoardStop.com?
- How do I contact BoardStop.com?
You can contact us through our contact page, email us at sales@boardstop.com, or call us at 1-888-STOP411 or 1-888-786-7411. - Is my credit card secure?
BoardStop.com is committed to providing a safe and secure online shopping experience. We use a secure server for our transactions as noted by the "https://" in the buying process. The "s" stands for secure. We also use Godaddy for our secure certificate, and no credit card information is stored after your card is charged. All credit card processing is performed by the industry leading payment gateway Authorize.net or PayPal depending on which payment method you choose.
- What are the shipping options?
We primarily ship FedEx ground by default. Some packages may go United States Postal Service, but it is primarily FexEd. We do not ship Hyperlite, CWB, or Liquid Force Products outside the USA.
We cannot ship oversized packages like wakeboards and wakesurf boards international using the US postal system. Large packages are not allowed to be shipped US postal to most countries. If you place an order and select US postal you order will be cancelled and refunded if the destination country does not support large package shipments.
Faster shipping options are available when you place your order such as Next Day, Two Day Air, etc.
- How long will it take my package to arrive?
If you select the standard FedEx ground shipping option and live in the USA, the shipping time will vary on your location. In general, it will take 1-7 days. We are located in Texas, so the closer to Texas you live the faster the product will arrive. Weekends are not counted as shipping days. If you are not sure when your package will arrive just call us.You can also log into your account and use the tracking number to track your package. For international orders, it can take 7-21 days for your package to arrive. Priority International does not have tracking. Express Mail International is the only international shipping option that can be tracked. Custom and brokerage fees are not included in your shipping total. You will be required to pay all custom and brokerage fees at time of delivery. - How do I return my purchase?
To return an item, contact us within 30 days of purchase to get a refund or exchange. The product must be in original condition and be shipped prepaid to us packed well and insured for the total value. Please note clearance and sale items are final sales and cannot be returned.
Once we receive the returned item(s), we will issue a full or partial refund to your credit card for the amount of the purchase price minus the original shipping fee. If your order qualified for our free shipping option, the credit will be for the amount of the order minus the original shipping fee. The refund process can take up to 2 weeks to be completed.
Send returns to:
BoardStop.com
4813 Scottish Thistle Dr.
Austin, TX 78739 - Do you accept phone orders?
Yes, call us toll free at 1-888-STOP411 or 1-888-786-7411 to place an order via the phone. - What forms of payment do you accept?
We accept American Express, Visa, Mastercard, Discover, and PayPal. - Who runs BoardStop.com?
BoardStop.com is run by a combination of avid wakeboarders who are also wakeboarding industry veterans. The main staff consists of Ed "The Flixmaster" Harmon of BoardFlix.com, Wakeskating.com staff, Wakepics.com staff, and Wakeboarder.com staff.
- Where is BoardStop.com?
The BoardStop.com retail location is located at 16628 N. IH-35, Austin, TX 78728-1909 in the Texas Malibu dealership. The local store is open 9-6 pm M-F and 10-4 on Saturday. We are closed on Monday's after Labor Day until the first week in April. - Why should I buy from BoardStop.com?
We have been in business since 2004 and realize you have a choice when making your watersports purchases. We value our customers and will do our best to make shopping at BoardStop.com a great experience. We want to earn your business, so customer satisfaction is top priority for us!!
We are riders ourselves who love wakeboarding and care about promoting quality products and helping customers find the right product for them.
We also have a lowest price guarantee, fast shipping, no sales tax in any state but Texas, and strive to make every customer happy.
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